Refund policy
Return, Refund & Exchange Policy
At WatchesTek, we are committed to providing high-quality watches and ensuring that every order is carefully inspected before shipment.
No Returns or Refunds
All purchases are considered final. We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, personal preference, or any other reason unrelated to a product defect.
Before placing your order, please make sure that you have selected the correct model, color, size, and other product specifications.
Defective or Damaged Products
We stand behind the quality of our products. If you receive a product that is defective, damaged during delivery, or materially different from the product you ordered, please contact us as soon as possible after receiving your order.
To report an issue, please contact us at:
Please provide your order number and clear photographs or videos showing the defect or damage. Our team will review the issue and determine whether the product qualifies for a refund.
If the product is confirmed to be defective or damaged, we will provide a full refund of the purchase price using the original payment method.
The customer will not be responsible for the cost of returning a confirmed defective or damaged product, where applicable.
Conditions for Defective Product Claims
To help us process your claim quickly:
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The issue must be reported promptly after receiving the order.
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Please provide your order number or proof of purchase.
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Photos or videos clearly showing the defect or damage may be required.
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Damage caused by misuse, accidents, improper handling, normal wear and tear, or unauthorized modifications is not considered a manufacturing defect.
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A product that simply does not meet personal preferences or expectations is not eligible for a refund.
Wrong Item Received
If you receive an item that is different from the item you ordered, please contact us immediately at ahmed-alnajjar@watchestek.com.
After verification, we will work with you to resolve the issue.
Exchanges
We do not offer exchanges for change of mind, incorrect selection, or personal preference.
If you receive a defective, damaged, or incorrect product, please contact us so we can assess the issue and provide an appropriate resolution.
Sale Items
Sale and promotional items are also subject to this policy. They are not eligible for returns or refunds unless the product is confirmed to be defective, damaged, or incorrectly supplied.
Refunds
Refunds are not available for non-defective products.
If a product is confirmed to be defective, damaged, or incorrectly supplied, we will process a full refund to the original payment method.
Once the refund has been approved, please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.
If you have any questions regarding our Return, Refund & Exchange Policy, please contact us at: